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Technical Pre-Sales Product Specialist (Sales Engineer) – New York

About Imagen:

Headquartered in the UK with offices in London, Cambridge, and New York, Imagen is a world leading SaaS video media management platform provider to global sports, media, and enterprise organizations. We are backed by substantial venture capital investment and doubling in size year on year.

About the Role:

We are looking for an ambitious Technical Pre-Sales Product Specialist (Sales Engineer) to join our rapidly expanding US team. This is a customer facing role supporting the sales and business development teams in the delivery of a leading software product and professional services. You should have excellent communication and written skills. The ideal candidate will come from a customer facing background, with experience of demonstrating and presenting software products. You will be a clear, confident communicator with the ability to engage customers and display a real passion for delivering excellent results and customer satisfaction.

* Estimate the effort required to deliver tasks, relating to projects/presales. Take ownership of tasks, which have been assigned.

* Prioritising tasks effectively to ensure deadlines are met.

* Support sales and marketing colleagues at sales meetings. Communicate technical information relating to the product accurately and effectively

* Deliver effective customer training sessions within allocated budget and tailored to meet the customer requirements

* Produce high quality and accurate documentation; including but not limited to: training manuals, customer proposal documents and tender responses.

* Use experience and knowledge of sales to promote product benefits to support the sales process and identify new opportunities.

* Ability to work in a fast-paced sales environment, flexible and able to handle unexpected events and shift directions when needed

* Work closely with sales team to deliver clear accurate bid and proposal responses on time

* Working with direct and informal management both locally, and from international locations (Cambridge, UK)

About You:

* 5+ years’ experience in a customer facing sales engineer or solution engineer role

* Relevant education university degree in a field such as Computer Science, or Engineering preferred

* You should have experience of demonstrating and presenting SaaS software products to audiences of varying sizes and seniority

* Demonstrable successful experience of putting together RFI/RFP/RFQ bids and customer proposal documents

* You should have experience of working within a team, prioritising tasks and working to tight deadlines

* Strong time management, organization skills, and knowledge of sales cycles

Skills:

The following list is not exhaustive, but considered indicative of skillset of the Technical Pre-Sales Specialist:

* Familiarity with Video, Image, Audio formats, types, properties and use

* Knowledge of DAM / MAM systems (Bonus)

* Knowledge of web design

* Understanding of cloud services and architecture

* Windows Administration

* Linux Administration

* MySQL and working with databases

* CSS/HTML

* PHP

The Package:

* We offer a competitive salary, bonus based on target earnings, and benefits in line with US market standards.

For more information and to apply, please email info@imagenevp.com.

Account Manager – New York

About Imagen:

Headquartered in the UK with offices in London, Cambridge, and New York, Imagen is a world leading SaaS video media management platform provider to global sports, media, and enterprise organizations. We are backed by substantial venture capital investment and doubling in size year on year.

About the opportunity:

A rare opportunity to join a fast-growing video technology business based in New York working for blue chip clients in the US and around the world. We are looking for a skilled account manager to oversee the relationships of the company with its most important clients. You will be responsible for maintaining long term customers by comprehending and providing solutions to their video management requirements.

The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

About the Role:

Reporting to the Chief Revenue Officer Americas, you will be responsible for developing trust relationships with a portfolio of major clients to ensure their long-term retention.  You will be capable of understanding the technical nuances of our software, mapping these to our client’s media, rights and technical infrastructure and be continuously proposing solutions that meet clients’ objectives to deliver growth.

* Acquire a thorough understanding of key customer needs and requirements

* Lead Quarterly Business Reviews, routine communication, and overall client strategy

* Demonstrating new and existing product features in the context of the client’s media, rights and business objectives

* Negotiating pricing and meeting targets for upsells

* Serve as the link of communication between key customers and internal teams

* Resolve any issues and problems faced by customers and deal with complaints to maintain trust

* Prepare regular reports of progress and forecasts to internal and external stakeholders

* Willingness to travel

About You:

With an analytical and inquisitive mind and a passion for customer satisfaction and sales success, ideal candidates will have:

* 8+ years’ experience as key account manager in a B2B tech / SaaS business

* Experience in account management or sales and providing solutions based on customer needs

* Experience in successful upsells, product adoption, and revenue targets

* Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

* Excellent organizational skills

* Ability in problem-solving and price negotiation

* Ability to work with remote teams

* Willingness to travel to clients

The Package:

* We offer a competitive salary, bonus based on target earnings, and benefits in line with US market standards.

For more information and to apply, please email info@imagenevp.com.

Technical Product Analyst – UK

We are looking for an ambitious Technical Product Specialist to join our rapidly expanding team. This is a customer facing role supporting the sales and business development teams in the delivery of a leading software product and professional services. You should have excellent communication and written skills. The ideal candidate will come from a customer facing background, with experience of demonstrating and presenting software products. You will be a clear, confident communicator with the ability to engage customers and display a real passion for delivering excellent results and customer satisfaction.

Experience:

  • You should be degree educated preferably in a technical discipline and have demonstrable commercial experience in a client facing role.
  • You should have experience of demonstrating and presenting software products to an audience of varying sizes
  • Demonstrable successful experience of putting together tender bids and customer proposal documents.
  • You should have experience of working within a team, prioritising tasks and working to tight deadlines.

Responsibilities:

  • Estimate the effort required to deliver tasks, relating to projects/presales. Take ownership of tasks, which have been assigned.
  • Execute the delivery of tasks within the budget allocation. Prioritising tasks effectively to ensure deadlines are met.
  • Support sales and marketing colleagues at sales meetings. Communicate technical information relating to the product accurately and effectively
  • Deliver effective customer training sessions within allocated budget and tailored to meet the customer requirements.
  • Produce high quality and accurate documentation; including but not limited to: training manuals, customer proposal documents and tender responses.
  • Use experience and knowledge of sales to promote product benefits to support the sales process and identify new opportunities.
  • Help build successful customer relationships
  • Work closely with sales team to deliver clear accurate bid and proposal responses on time

Skills:

The following list is not exhaustive, but considered indicative of skillset of the Product Specialist

  • Knowledge of DAM / MAM systems
  • Familiarity with Video, Image, Audio formats, types, properties and use
  • Knowledge of web design
  • Understanding of cloud services and architecture
  • Windows Administration
  • Linux Administration
  • MySQL and working with databases
  • CSS/HTML
  • PHP

For more information and to apply, please email info@imagenevp.com.

Please note – Agency submissions will not be accepted.

+ Technical Pre-Sales Product Specialist (Sales Engineer) - New York

Technical Pre-Sales Product Specialist (Sales Engineer) – New York

About Imagen:

Headquartered in the UK with offices in London, Cambridge, and New York, Imagen is a world leading SaaS video media management platform provider to global sports, media, and enterprise organizations. We are backed by substantial venture capital investment and doubling in size year on year.

About the Role:

We are looking for an ambitious Technical Pre-Sales Product Specialist (Sales Engineer) to join our rapidly expanding US team. This is a customer facing role supporting the sales and business development teams in the delivery of a leading software product and professional services. You should have excellent communication and written skills. The ideal candidate will come from a customer facing background, with experience of demonstrating and presenting software products. You will be a clear, confident communicator with the ability to engage customers and display a real passion for delivering excellent results and customer satisfaction.

* Estimate the effort required to deliver tasks, relating to projects/presales. Take ownership of tasks, which have been assigned.

* Prioritising tasks effectively to ensure deadlines are met.

* Support sales and marketing colleagues at sales meetings. Communicate technical information relating to the product accurately and effectively

* Deliver effective customer training sessions within allocated budget and tailored to meet the customer requirements

* Produce high quality and accurate documentation; including but not limited to: training manuals, customer proposal documents and tender responses.

* Use experience and knowledge of sales to promote product benefits to support the sales process and identify new opportunities.

* Ability to work in a fast-paced sales environment, flexible and able to handle unexpected events and shift directions when needed

* Work closely with sales team to deliver clear accurate bid and proposal responses on time

* Working with direct and informal management both locally, and from international locations (Cambridge, UK)

About You:

* 5+ years’ experience in a customer facing sales engineer or solution engineer role

* Relevant education university degree in a field such as Computer Science, or Engineering preferred

* You should have experience of demonstrating and presenting SaaS software products to audiences of varying sizes and seniority

* Demonstrable successful experience of putting together RFI/RFP/RFQ bids and customer proposal documents

* You should have experience of working within a team, prioritising tasks and working to tight deadlines

* Strong time management, organization skills, and knowledge of sales cycles

Skills:

The following list is not exhaustive, but considered indicative of skillset of the Technical Pre-Sales Specialist:

* Familiarity with Video, Image, Audio formats, types, properties and use

* Knowledge of DAM / MAM systems (Bonus)

* Knowledge of web design

* Understanding of cloud services and architecture

* Windows Administration

* Linux Administration

* MySQL and working with databases

* CSS/HTML

* PHP

The Package:

* We offer a competitive salary, bonus based on target earnings, and benefits in line with US market standards.

For more information and to apply, please email info@imagenevp.com.

+ Account Manager - New York

Account Manager – New York

About Imagen:

Headquartered in the UK with offices in London, Cambridge, and New York, Imagen is a world leading SaaS video media management platform provider to global sports, media, and enterprise organizations. We are backed by substantial venture capital investment and doubling in size year on year.

About the opportunity:

A rare opportunity to join a fast-growing video technology business based in New York working for blue chip clients in the US and around the world. We are looking for a skilled account manager to oversee the relationships of the company with its most important clients. You will be responsible for maintaining long term customers by comprehending and providing solutions to their video management requirements.

The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

About the Role:

Reporting to the Chief Revenue Officer Americas, you will be responsible for developing trust relationships with a portfolio of major clients to ensure their long-term retention.  You will be capable of understanding the technical nuances of our software, mapping these to our client’s media, rights and technical infrastructure and be continuously proposing solutions that meet clients’ objectives to deliver growth.

* Acquire a thorough understanding of key customer needs and requirements

* Lead Quarterly Business Reviews, routine communication, and overall client strategy

* Demonstrating new and existing product features in the context of the client’s media, rights and business objectives

* Negotiating pricing and meeting targets for upsells

* Serve as the link of communication between key customers and internal teams

* Resolve any issues and problems faced by customers and deal with complaints to maintain trust

* Prepare regular reports of progress and forecasts to internal and external stakeholders

* Willingness to travel

About You:

With an analytical and inquisitive mind and a passion for customer satisfaction and sales success, ideal candidates will have:

* 8+ years’ experience as key account manager in a B2B tech / SaaS business

* Experience in account management or sales and providing solutions based on customer needs

* Experience in successful upsells, product adoption, and revenue targets

* Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

* Excellent organizational skills

* Ability in problem-solving and price negotiation

* Ability to work with remote teams

* Willingness to travel to clients

The Package:

* We offer a competitive salary, bonus based on target earnings, and benefits in line with US market standards.

For more information and to apply, please email info@imagenevp.com.

+ Technical Product Analyst - UK

Technical Product Analyst – UK

We are looking for an ambitious Technical Product Specialist to join our rapidly expanding team. This is a customer facing role supporting the sales and business development teams in the delivery of a leading software product and professional services. You should have excellent communication and written skills. The ideal candidate will come from a customer facing background, with experience of demonstrating and presenting software products. You will be a clear, confident communicator with the ability to engage customers and display a real passion for delivering excellent results and customer satisfaction.

Experience:

  • You should be degree educated preferably in a technical discipline and have demonstrable commercial experience in a client facing role.
  • You should have experience of demonstrating and presenting software products to an audience of varying sizes
  • Demonstrable successful experience of putting together tender bids and customer proposal documents.
  • You should have experience of working within a team, prioritising tasks and working to tight deadlines.

Responsibilities:

  • Estimate the effort required to deliver tasks, relating to projects/presales. Take ownership of tasks, which have been assigned.
  • Execute the delivery of tasks within the budget allocation. Prioritising tasks effectively to ensure deadlines are met.
  • Support sales and marketing colleagues at sales meetings. Communicate technical information relating to the product accurately and effectively
  • Deliver effective customer training sessions within allocated budget and tailored to meet the customer requirements.
  • Produce high quality and accurate documentation; including but not limited to: training manuals, customer proposal documents and tender responses.
  • Use experience and knowledge of sales to promote product benefits to support the sales process and identify new opportunities.
  • Help build successful customer relationships
  • Work closely with sales team to deliver clear accurate bid and proposal responses on time

Skills:

The following list is not exhaustive, but considered indicative of skillset of the Product Specialist

  • Knowledge of DAM / MAM systems
  • Familiarity with Video, Image, Audio formats, types, properties and use
  • Knowledge of web design
  • Understanding of cloud services and architecture
  • Windows Administration
  • Linux Administration
  • MySQL and working with databases
  • CSS/HTML
  • PHP

For more information and to apply, please email info@imagenevp.com.

Please note – Agency submissions will not be accepted.