Complaints


    Complaints Procedure

     
    At Imagen Ltd we do our very best to keep all customers happy, however sometimes customers may feel the need to complain. Please Note: Imagen Ltd customers should always use the online support system and NOT email when contacting Imagen Ltd.

    If you have already submitted a support ticket and your issue has not been resolved to your satisfaction then please follow the steps below in order to escalate the issue.
     

    Stage 1: Submit a Support Request

    Please put your complaint in writing via the online support system at https://cambridgeimaging.zendesk.com
     

    Stage 2: Our response

    On receipt of your complaint our Complaints Department will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive a response within 3 working days.
     

    Stage 3: If your complaint is still unresolved

    Please put your complaint in writing to our Head of Customer Service:

    Head of Customer Services
    Imagen Ltd
    1 Grange Court
    Covent Garden
    Willingham
    Cambridge
    CB245AH

     

    Stage 4: Our response

    On receipt of your complaint the Head of Customer Service will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive a response within 10 working days.