End of Life Policy

     

    END-OF-LIFE AND END-OF-SUPPORT POLICY

    As part of the Imagen Ltd’s commitment to continue to innovate and develop new technologies, Imagen Ltd will continue to introduce new software versions, products, and services. This process inevitably results in discontinuing older products and services. You are entitled to Upgrades during the Term of this Agreement, however, from time to time, such Upgrades may require modifications to the theme or the configuration to enable the full functionality of the Software, in such circumstances additional services may be incurred after prior written agreement of the Client.

    Imagen Ltd recognizes that End-of-life notifications often cause concern for companies and End-of-life notifications can impact the solutions they offer.  Consequently Imagen Ltd has developed this End-of-life policy to help our customers migrate to alternative Imagen Ltd platforms and better transition their solutions.

    All Imagen Ltd software releases are supported for up to three (3) years or six (6) subsequent major releases of such software, whichever occurs first.

    Imagen Ltd will not be obligated to provide bug fixes, new features, or enhancements to software that has reached the End-of-support date.

    Imagen Ltd reserves the right to charge an additional fee for continued support of any discontinued products.  Imagen Ltd also reserves the right to discontinue, reduce or amend support offerings available for renewal under this policy at any time and at its sole discretion, with or without notice.