Privacy Policy

    At Imagen Ltd, we’re committed to protecting and respecting your privacy.

    At Imagen, we take privacy very seriously. Our Privacy Policy will help you understand what information we collect and process using our website, how we use it, and what choices you have about your personal data. By accessing our Website, you consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

    When we refer to “Imagen” within this Privacy Policy, we are referring to Imagen Ltd, a company registered in England and Wales under registration number 3155233. Our registered office is at 1 Grange Court, Covent Garden, Willingham, Cambridge, CB24 5AH, UK. Imagen Ltd is the company which provides this website, and any services or features which may be made available to you from this website.

    Data Protection Framework

    Imagen Ltd is based within the United Kingdom, and as such is registered with the Information Commissioner’s Office (ICO) as a Data Controller under the UK Data Protection Act of 1998. We have also aligned our Privacy Policy with the EU General Data Protection Regulation (GDPR) which comes into effect on 25th May 2018, under the supervision of the ICO within the UK.

    Customer and Citizen Data

    You may decide to send us your personal information via this website if you are seeking more information, requesting to attend one of our events, download reports, request a demo, join a mailing list or for other similar purposes. Your decision to disclose your personal data is entirely voluntary, and by doing so, you are providing us with specific consent to use your personal data only for the purposes for which you have disclosed it to us.

    Imagen may access and use your Customer Data only for the purposes for which you have submitted it to us to (a) provide information to you, (b) make contact with you, (c) provide services to you, or (d) maintain the operations and security of the website and services we provide to you. We will not use your personal information for any other purposes, for example the communication of marketing material, unless we have your specific consent to do so.

    We will at all times handle and store your personal data in accordance with industry best practice aligned with ISO27001, the international standard for information security. This includes the activities and procedures undertaken by our own personnel and authorised third parties (see Section 5), and the technical controls which we have implemented to prevent unauthorised access, compromise or theft of information from our applications, supporting computer systems and premises.

    Personal data we may collect includes:

    • Name and email address
    • Telephone Number
    • Job Title
    • Company Name
    • Industry

    Customer and Citizen Data Rights

    As prescribed within data protection regulations, you have several rights connected to the provision of your personal data to Imagen using this website. These include your rights to request that Imagen:

    • confirms to you what personal data it may hold about you, if any, and for what purposes
    • changes the consent which you have provided in relation to your personal data
    • corrects any inaccurate or incomplete personal data which may be held about you
    • provides you with a complete copy of your personal data for you to move elsewhere
    • stops processing your personal data, whilst an objection from you is being resolved
    • permanently erases all your personal data promptly, and confirms to you that it has done so (there may be reasons why we may be unable to do this)

    To contact Imagen, please see our contact details below.

    If Imagen does not address your request, or fails to provide you with a valid reason why it is unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via their website ( or by telephone 0303 123 1113.

    Declaration of Sub-Processing

    The Data Controller for the website is Imagen Ltd.

    We use a number of trusted data processors as part of the provision of our services to you:

    Data supplied by you for the purposes of our marketing services is stored and maintained by Salesforce CRM. Salesforce CRM data security has been certified to comply with a number of international standards, including PCI DSS, FISMA, ISO/IEC 27001:2005, SAS 70 Type II, SysTrust, and Eu-US and Swiss-US Safe Harbor. Details of Salesforce security standards can be found here.

    Salesforce’s commitment to data protection and GDPR compliance can be found here:

    We also use Olark to deliver online chat services. Their security policy can be found here:

    Security of personal information

    We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

    We will store all the personal information you provide on secure servers.

    All communications via our website, electronic documents and database records will be protected by encryption technology.

    You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

    Website Cookies

    This website uses cookies to record log data. We use both session-based and persistent cookies, dependent upon how you use or interact with this website.

    Cookies are small text files sent by us to your computer, or from your computer or mobile device to us each time you visit our website. They are unique to you or your web browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them, or until they expire.

    We use cookies which are not specific to your account but are unique and allow us to undertake website analytics and customization, among other similar things. If you decide to disable some or all cookies, you may not be able to use some of the functions on our website. We may use third-party cookies, for example Google Analytics, and you may choose to opt-out of third party cookies from their website.

    External Links

    This website may include relevant hyperlinks to external websites not controlled by Imagen. Whilst all reasonable care has been exercised in selecting and providing any such links, you are advised to exercise caution before clicking any external links. We cannot guarantee the ongoing suitability of external links, nor do we continually verify the safety or security of the contents which may be provided to you. You are advised, therefore, that your use of external links is at your own risk and we cannot be responsible for any damages or consequences caused by your use of them.

    Changes to this Privacy Policy

    We may change this Imagen Privacy Policy from time to time, and if we do we will post any changes on this page. If you continue to access this website or use services available from this website after those changes have come into effect, you will have agreed to the revised policy.

    Contacting Imagen

    If you have any questions about this Privacy Policy, would like to exercise any of your statutory rights, or to make a complaint, please write to:

    1 Grange Court, Covent Garden, Willingham, Cambridge, CB24 5AH, UK

    You can also contact us:

    • using our website contact form;
    • by telephone, using the contact number published on our website; or
    • by email, using the email address published on our website.

    Version current as of 23.03.2018.