Privacy Policy



    Privacy Policy Statement


    Personal Data That We Collect

    Imagen collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly at the point of registration and additional data is also collected by cookies and receiving error reports.

    We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:

    • Data brokers
    • Social networks
    • Service providers that help us determine a location based on your IP address in order to customise certain products to your location.
    • Partners
    • Trackers i.e. Google analytics


    Personal data we may collect includes:

    • Name and email address
    • Credentialse. passwords
    • Support data i.e. when you log a support call with us
    • Customer feedback


    How we collect data may include:

    • Customer communications
    • Recording of phones calls
    • Data supplied by you in emails & documents
    • In person
    • From our website


    How long do we retain your data?

    • As long as is necessary to provide you with the services to which you subscribe
    • Marketing data is acquired and retained in accordance with data protection regulations of UK under the current Data Protection Act 1998 & Privacy & Electronics Communications Directive 2003
    • Until you tell us you no longer wish for us to retain your data


    Do we share your data?

    • We do not process your data in any way that is not specified in the Privacy Policy
    • We only share data with partners who help us to deliver our service to you
    • If we do share data with a partner, it is performed under governance of local applicable laws as regulated by the local data protection authority


    We may store or process your data outside the European Economic Region but only where there is a legal premise to do so, either with your permission or under the EU-US Privacy Shield Framework where applicable


    Your Communications Preferences

    You can choose whether you wish to receive promotional communications from us. If you receive messaging from us and wish to opt out, you can do so by contacting Imagen Software by email requesting your details be removed.


    Use of cookies

    We take advantage of cookies to help us deliver our service to you. These may include:

    • Storing your Preferences and Settings
    • Sign-in and Authentication data
    • Interest-Based Advertising
    • Website Analytics

    Some of the cookies we commonly use are listed in the following chart. This list is not exhaustive, but it is intended to illustrate the main reasons we typically set cookies. If you visit one of our websites, the site may set some or all of the following cookies:

    Cookie  Purpose
    User’s login cookies  Having authenticated in a previous browser session, the client can continue to browse locked areas of website without being challenged again for authentication
    Google Analytics  To produce website usage reports
    Imagen Web admin toolbar  Remembers the client’s preferences in interacting with the Imagen Web admin toolbar so as to present a better user experience
    User’s session cookies  Non-persistent authentication cookie that allows the client to browse locked areas of website and then expires with the client’s browser session


    How to Control Cookies

    Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, in Microsoft Edge, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser’s privacy or help documentation.

    Certain features in our products depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.

    We adhere to applicable data protection laws in the European Economic Area, which if applicable includes the following rights:

    • If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing
    • You have a right to request from us, a “data controller” as defined in the law, access to and rectification of your personal data;
    • You have a right to object to the processing of your personal data; and
    • You have a right to lodge a complaint with a data protection authority


    When we process personal data about you, we do so with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

    We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a credit card number or password) over the Internet, we protect it through the use of encryption or use third party services to manage the transaction on our behalf.

    When we transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data.

    We will update this privacy statement when necessary to reflect customer feedback and changes in our products.


    Version current as of 01.07.2017. To ensure you have a current copy please email